Shipping policy

✅ Eligibility

• All orders shipped to Germany (including Berlin, Hamburg, Munich, and all federal states) qualify for free standard shipping.
• No promotional code needed—free shipping is automatically applied at checkout.
• Applies only to standard shipping. Express or priority delivery options are available for an additional fee.

📦 Delivery Timeframe

• Processing Time: Orders are typically processed and dispatched within 1–3 business days.
• Transit Time: Estimated delivery within 3–7 business days after shipment.
• Delivery times may vary slightly during peak seasons or public holidays.

📍 Coverage Area

• Free shipping covers all regions of mainland Germany, including islands such as Sylt and Rügen that are accessible by standard postal services.
• Excluded: German overseas territories or non-standard delivery zones (e.g., certain remote military or diplomatic addresses). If your address falls outside standard coverage, our team will contact you before processing.

🔄 Returns & Exchanges

• You may return items within 30 days of receipt for a full refund or exchange.
• Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., damaged, incorrect, or defective item).
• We recommend using a trackable shipping method for returns.

📝 Order Tracking

• Once your order is on its way, you’ll receive a shipping confirmation email with a tracking link to follow your package in real time via DHL, Deutsche Post, or another trusted German carrier.

❓ Need Help?